Bookings Coordinator (Half-day afternoons)

Short Job Description: 

Transport Company seeks a customer focused individual to aid with coordinating and booking client requests and liaise with drivers.

Where will the candidate work from, if not home based? (Town/Suburb or state work-from-home): 
Woodstock, office and work-from-home
Select which one of these best describes the role: 
50% or more work from home
Main area of expertise for this position: 
Customer Service
Required Qualification: 
Tertiary marketing and sales or banking experience an advantage
Required computer program skills: 
Microsoft Suite, Excel, Google Drive, and other Web-based applications
Estimated hours (state hours per day or week): 
4 or 5 hours per day (afternoons)
Remuneration in ZAR: 
100 per hour
Job posting date: 
Saturday, June 8, 2019
Full Job Description: 

Requirements:

  • Passionate about customer care and service excellence
  • Able to work independently without supervision as well as being able to work in a team is essential. 
  • Problem-solving skills, good Math ability and computer literacy essential.
  • Well-spoken, articulate and mature candidate who is dynamic, motivated and organised. 
  • Must have a passion for customer service with the ability to remain calm and focused under pressure
  • The candidate must have their own transport, laptop and home high speed internet.

Position is available for a half-day afternoon office-based position with a possibility of work from home opportunity once proficient in systems. One month training

Full Job Description:

• Provide customer service and support while sending and amending quotes, and booking in customer's moves onto the calendar as well as completing all administrative tasks related to performing the role
• Respond to telephone calls
• Respond to emails
• Calculate quotes and send to customers
• Book in accepted quotes
• Send invoices and make alterations to customers' quotes and job cards
• Carry out administrative tasks related to the role of Bookings Coordinator
• Provide excellent customer service in line with the values of the company
• Deal with all customer issues, queries, complaints, suggestions and any other customer interactions
• Represent the company when communicating with customers and the public, while upholding and enhancing the company's public image

• Participate in company events such as meetings

The main areas of expertise for this position are as follow:

  • Administrative skills
  • Excellent Telephone Manner
  • Excellent written and verbal English Communication Skills
  • Math literacy
  • The ability to communicate effectively and succinctly
  • Attention to detail
  • Customer service and support
  • Problem-solving abilities
  • Excel, Google Drive, and other Web-based applications
  • Be a Team Player

 

 

Application process:
Before applying check that your CV is comprehensive and that the roles and responsibilities demonstrate your capabilities and experience rather than a list of tasks. Always write in full sentences. You have up to 12 places of previous employment to demonstrate your skills, use as many as you feel are required but always include more than one. Write a motivational email explaining why you should be considered for the role. The motivational email will be seen before the CV and is submitted to the client with the CV. If you have not heard back within 14-21 days please assume the application was not successful.

To apply for this job, you need to be logged in.

Log in   OR   Register