Business Manager

Short Job Description: 

Our client in the Tech-Ed industry is looking for a Business Manager to support their growth and expansion strategies, preferably based in the Johannesburg district. This is a fully remote role and is a 12-month Fixed Duration contract. 

Where will the person be based? (Town/Suburb/work-from-home/remote): 
Gauteng, Johannesburg, Work from Home
Select which one of these best describes the role: 
50% or more work from home
Main area of expertise required: 
Business Services
Business Consultant
Executive Level Management - Business/Commerce (general)
Operations
Sales - IT/ Computers/ Software
New Business Development - Sales
Sales Manager
Required Qualification: 
Relevant qualification
List of required computer software skills: 
MS office
Estimated hours: 
8
Day
Remuneration in ZAR: 
R45 000.00
Remuneration term: 
Monthly
Job posting date: 
Wednesday, January 13, 2021
Full Job Description: 

Job, Business Consultant, Sales, Education

Responsibilities: 

Managing people

  • Set targets, performance plans, and rigorous, objective standards for all members of the Schools Team, aligned to company objectives.
  • Meet with the Schools Team members one-on-one weekly to review performance, progress, and targets.
  • Deliver deep performance reviews for each team member as required.
  • Coach individual team members through phone work and prospecting help sessions to help them improve sales performance. [Weekly]
  • Participate in spontaneous sales call rides and planned field days. [Semimonthly or monthly]
  • Work with the sales representatives and customer success leads to develop and iterate on a scalable sales process, and ensure the team adheres to it correctly.
  • Ensure that the team uses sales technologies, such as CRM tools, correctly.
  • Plan and implement regular training programs for the Schools Team.
  • Plan and run weekly sales team meetings.
  • Hold team-building events per the company cycles.
  • Participate in any recruitment or HR processes related to the Schools Segment (recruit, select, onboard, and train new team members if required).
  • Unite the team: Ensure the team works as a positive and productive unit and shares best practices.

Managing customer needs

  • Maintain a deep understanding of customer needs and monitor customer satisfaction scores.
  • Resolve escalated customer issues and customer complaints regarding sales and service.
  • Provide expertise when setting and adjusting pricing plans and discount rates.
  • Provide advanced negotiation expertise.
  • Be the voice of the customer internally

Managing the business

  • Work with the sales representatives and CFO to determine and assign sales quotas, targets, and/or goals.
  • Project and forecast annual and quarterly revenue.
  • Work with the sales representatives and CFO to develop sales strategies to acquire new customers or clients.
  • Track sales, customer success, and support metrics and share them with company leadership.
  • Analyse sales and customer success data on sales results and develop plans to address performance gaps.
  • Collaborate with the marketing team to develop lead generation plans.
  • Prepare budgets and approve expenditures.
  • Monitor competition, economic indicators, and industry trends.
  • Advance one’s own professional and technical knowledge by attending workshops and other educational training, participating in professional societies and industry networks, and reading professional and industry publications

Requirements:

  • Passionate about improving education both locally and globally and the use of technology.
  • Experience in high school space in South Africa.
  • Minimum of a National Diploma (three years) or Bachelors Degree.
  • 8+ years experience in a sales, business or entrepreneurial role.
  • Successfully grown a sales and customer success team for a SAAS / EdTech product.
  • Used HubSpot to manage team sales tasks, pipeline, and closing.
  • Ability to accurately forecast future sales volumes.
  • People-centric and self-motivated.
  • Strong attention to detail and strong reasoning and critical-thinking skills.
  • Resourceful.
  • Valid driver’s license (min 1 year) and vehicle (non-negotiable). 
  • Fluency in 3 or more official languages would be advantageous.

 

Application process:
Before applying check that your CV is comprehensive and that the roles and responsibilities demonstrate your capabilities and experience rather than a list of tasks. Always write in full sentences. You have up to 12 places of previous employment to demonstrate your skills, use as many as you feel are required but always include more than one. Write a motivational email explaining why you should be considered for the role. The motivational email will be seen before the CV and is submitted to the client with the CV. If you have not heard back within 14-21 days please assume the application was not successful.

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