Client Service Administrator

Short Job Description: 

A boutique Asset Manager seeks a suitably qualified and experienced Client Administrator. The position includes managing the on-boarding process for new clients and servicing existing clients. This role requires the successful candidate to have good numeracy skills and strong organisational skills.

Where will the candidate work from, if not home based? (Town/Suburb or state work-from-home): 
De Waterkant
Select which one of these best describes the role: 
Part-time hours
Main area of expertise for this position: 
Client Service - Investments & Insurance
Required Qualification: 
Relevant industry or expertise related qualification. Alternatively proven experience in required area of expertise.
Required computer program skills: 
MS Office
Estimated hours: 
Remuneration in ZAR: 
R12k - R15k
Remuneration term: 
Job posting date: 
Wednesday, March 18, 2020
Full Job Description: 

The Client Administrator is primarily responsible for client administration services, as well as providing a broad range of support to the CEO, Head of Operations and Financial Advisers (IFA’s) in the provision of high-quality ongoing service to prospective, new and existing clients. The Client Administrator plays a key role in contributing to and enhancing the overall client experience

The job description will primarily include, but not be limited to the following:

1. Client Administration

                1.1 New business

  • Assist the CEO with the preparation of investment proposals and investment mandates.
  • Assist IFA’s and clients with the on-boarding process by receiving documents and ensuring that all the requirements are met in terms of FICA and other relevant legislation.
  • Liaising with the IFA and client on any outstanding requirements and forwarding the relevant documents to the service provider of choice and liaising to ensure that the account is opened.
  • Liaising with the relevant parties in terms of script transfers and ensuring that the transfer takes place successfully.
  • Troubleshooting the on-boarding process as necessary to ensure a smooth and efficient process.

                1.2 Existing business

  • Assisting IFA’s and clients with any queries relating to existing client portfolios to ensure efficient and professional handling of all client related queries.
  • Facilitate the opening of additional accounts, as well as deposits and withdrawals into and from existing accounts.
  • Managing the client database on the internal network, and maintaining an accurate filing system, both paper and electronically.
  • Liaising with service providers in terms of general administrative requests and queries.
  • Assist with client monthly reporting.


Other key in-house areas of responsibility will include:

2. Compliance Administration (Training will be provided)

  • Working closely with the external Compliance officer ensuring the company adheres to legislation and compliance is up to date.
  • Be responsible for the maintenance of the Compliance file.
  • Attend to the quarterly and annual policy declarations.

3. Marketing support, office administration and website maintenance

  • Support the CEO with marketing initiatives, tools, web design and presentations.
  • Assisting the Head of Operations with back office support, including typing, photocopying, mailing, document scanning and editing.
  • Maintain company website as well as client and adviser portals.
Application process:
Before applying check that your CV is comprehensive and that the roles and responsibilities demonstrate your capabilities and experience rather than a list of tasks. Always write in full sentences. You have up to 12 places of previous employment to demonstrate your skills, use as many as you feel are required but always include more than one. Write a motivational email explaining why you should be considered for the role. The motivational email will be seen before the CV and is submitted to the client with the CV. If you have not heard back within 14-21 days please assume the application was not successful.

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