Customer Care Team Leader (Maternity Cover)

Short Job Description: 

Our client is looking for a customer service superstar to lead their awesome communications team. You need to be the type of person who will enjoy going the extra mile and making customers smile. This is a maternity contract to start in January 2021 until approximately June 2021.  There will be an opportunity for the successful candidate to start earlier.

 

Where will the person be based? (Town/Suburb/work-from-home/remote): 
Woodstock
Select which one of these best describes the role: 
Full time - with flexibility
Main area of expertise required: 
Management - Call Centre and Customer Service
Required Qualification: 
Matric
List of required computer software skills: 
Google Suite; MS Office
Estimated hours: 
180
Month
Remuneration in ZAR: 
R15,000 - R17,000
Remuneration term: 
Monthly
Job posting date: 
Monday, September 7, 2020
Full Job Description: 

Responsibilities:

  • Manage the customer communications team
  • Being a point of escalation to solve more complex customer concerns
  • Managing the customer base on various platforms, not just reacting but also being proactive in delivering great service.
  • Help out on the telephone line, email account and social media.
  • Respond promptly to customer queries.
  • Handle and resolve customer complaints.
  • Collaborate with various teams to resolve issues.

Skills:

  • Strong communication skills are a must!
  • Loves working with people.
  • Excellent leadership skills.
  • Excellent phone skills.
  • Hard working.
  • Enjoys the fast and creative pace of the startup culture
  • Embraces responsibility and accountability
  • Willing to roll up their sleeves and get involved at all levels
  • Enjoys seeing the results of their work
  • Enjoys working in a small close-knit team

Experience:

  • 2 years experience within a customer-facing management role
  • Excellent organisational and interpersonal skills
  • Matric
  • Diploma or Degree, preferred but not essential

 

Application process:
Before applying check that your CV is comprehensive and that the roles and responsibilities demonstrate your capabilities and experience rather than a list of tasks. Always write in full sentences. You have up to 12 places of previous employment to demonstrate your skills, use as many as you feel are required but always include more than one. Write a motivational email explaining why you should be considered for the role. The motivational email will be seen before the CV and is submitted to the client with the CV. If you have not heard back within 14-21 days please assume the application was not successful.

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