Head of Operations

Short Job Description: 

Head of Operations responsibilities include designing operational policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. Proven experience as Head of Operations, Operations Manager or similar leadership role. Banking and payments experience (imperative).

Where will the candidate work from, if not home based? (Town/Suburb or state work-from-home): 
In office, Bryanston
Select which one of these best describes the role: 
Full time - in office
Main area of expertise for this position: 
Executive Management
Operations
Required Qualification: 
BSc/BA in Business or other relevant fields 
Estimated hours: 
8
Day
Remuneration in ZAR: 
R35 000
Remuneration term: 
Monthly
Job posting date: 
Wednesday, February 12, 2020
Full Job Description: 

RecruitMyMom supports Moms through all life stages. We understand the need amongst some candidates and employers, with gender advancement opportunities, for full-time office-based positions. These are carefully considered and may be advertised on our site from time to time.

Primary Aim:

To contribute to the development, implementation, monitoring and review of a business strategy that maximises the net profit by driving sales and controlling costs; to build motivated and high performing teams through the effective leadership and line management to staff. Ensures that Company maximises ‘added value’ opportunities afforded through its platform offering including raising public awareness of escrow concept and value-added services offered.

Responsibilities

Formulate business strategy with others in the executive team

Design policies that align with overall strategy

Formulate, draft and implement efficient processes and standards 

Coordinate customer service operations and find ways to ensure customer satisfaction and retention

In conjunction with the Compliance Officer, ensure compliance with local and international laws (e.g. data protection, privacy laws)

Manage contracts and relations with customers, vendors, partners and other stakeholders

Evaluate risk and lead quality assurance efforts

Oversee expenses and budgeting to help the organization optimize costs and benefits

Mentor and motivate teams to achieve productivity and engagement

Report on operational performance and suggest improvements Requirements

Proven experience as Head of Operations, Operations Manager or similar leadership role

Banking and payments experience (imperative)

Familiarity with all business functions including HR, Finance, Supply Chain and IT

Knowledge of data analytics and reporting

Must have financial acumen and experience

Outstanding communication and negotiation skills

Excellent organizational and leadership ability

Analytical mind

Problem-solving aptitude

BSc/BA in Business or other relevant fields 

Team player

Up-to-date with the latest trends and best practices in operations and management

Application process:
Before applying check that your CV is comprehensive and that the roles and responsibilities demonstrate your capabilities and experience rather than a list of tasks. Always write in full sentences. You have up to 12 places of previous employment to demonstrate your skills, use as many as you feel are required but always include more than one. Write a motivational email explaining why you should be considered for the role. The motivational email will be seen before the CV and is submitted to the client with the CV. If you have not heard back within 14-21 days please assume the application was not successful.

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