Portfolio Coordinator - Debt Management

Short Job Description: 

Reporting to the outsourced collections manager, you will ensure appropriate focus and balance is created and maintained between customer needs/relationships and internal operational functioning in an established debt management/collections company. Work from home position.

Where will the person be located? (Town/Suburb/Remote): 
Work from home / remote
Select which one of these best describes the role: 
Remote or work from home
Main area of expertise required: 
Accounts Receivable & Debtor Control
Business Services
Management - Office and Administration
Required Qualification: 
relevant qualification
List of required computer software skills: 
MS Office
Estimated hours: 
Remuneration in ZAR: 
R16 000
Remuneration term: 
Job posting date: 
Tuesday, July 20, 2021
Full Job Description: 

Portfolio Coordinator - Debt Management Job, Work from home, South Africa


Overview of position: To ensure appropriate focus and balance is created and maintained between customer needs/relationships and internal operational functioning.


  • Build a relationship with the portfolio owners
  • Ensure timeous response to any requests
  • Ability to talk to the clients product as well as issues/suggestions
  • Understanding of clients required outcomes and raising awareness internally where these outcomes are not being met
  • Translate client requirements for initiatives/drives
  • Initiatives, drives are timeously and correctly communicated internally
  • Follow up in ensuring requirements implemented are being correctly addressed and having the desired outcomes
  • Meetings
  • Preparedness of weekly/monthly meetings, required stats,
  • MTD performance,
  • Forecasted receipting, queries ageing, ability to talk to issues and recommendations
  • Ensure operational reporting is in line with requirements and maintains integrity
  • Critieria for reporting
  • Audits
  • Upload and other failures
  • Awareness of internal process changes that might affect any reporting
  • Preparation/interpretation of customer reporting
  • Daily/weekly/monthly
  • Performance reporting
  • Initiative/drive/ad hoc reporting
  • Identify opportunities to improve business processes, collections tactics and performance
  • Oversight of contracts throughout the lifecycle
  • Ageing of queries
  • Recall accounts

Skills Requirements

  • Microsoft Office
  • Minimum 5 years in a collections environment

Behavioural Dimensions/Competencies

  • Excellent communication and motivational skills
  • Ability to work methodically
  • Understanding of financial concepts and collections KPI’s an advantage
  • Tolerance for stress – candidates must demonstrate a healthy response to stressful situations
  • Decision making skills – must be able to work independently and make decisions that balance the interests of the company and the customer and make decisions that are cost effective
  • Creative problem solving skills – need to be able to think out of the box and think on their feet in order to find creative ways to solving problems
  • Time management skills – need an ability to work within a tight deadline environment and be able to prioritise functions accordingly
  • Accuracy – ability to work with figures/spreadsheets with a high degree of accuracy
Application process:
Before applying check that your CV is comprehensive and that the roles and responsibilities demonstrate your capabilities and experience rather than a list of tasks. Always write in full sentences. You have up to 12 places of previous employment to demonstrate your skills, use as many as you feel are required but always include more than one. Write a motivational email explaining why you should be considered for the role. The motivational email will be seen before the CV and is submitted to the client with the CV. If you have not heard back within 14-21 days please assume the application was not successful.

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